Policies
Shipping Policy
We can ship via UPS or USPS. Most times you will find USPS to be more economical.
International orders are shipped primarily by USPS. We charge a flat fee of $20 for international shipping, but if your items can not fit into a flat rate box/envelope, we will email you about any additional the additional shipping fee.
The time it takes to package and ship an order varies. If we have the products in stock in the store, we will ship the day we receive the order. However, if we are out of stock or items are custom-made, orders can take as long as two weeks to ship. We will be in contact with you about the length of time needed to ship your order out. As much as possible, we use recycled boxes and packing materials for mail orders.
We do not ship dog or cat food or litter through UPS or USPS. You may only purchase food or litter if you are a local customer.
Local Delivery Policy
At this time we only offer local delivery in the Philadelphia area. Current delivery prices are as follows:
Local Delivery to Zip Codes 19106, 19107, 19102, 19103, 19130, 19123, 19145, 19146, 19147, 19148 - $6.00
Local Delivery to Zip Codes 19112, 19122, 19125, 19121 - $10.00
Local Delivery to Zip Codes 19132, 19133, 19134, 19104, 19139, 19143, 19142, 19153, 19151, 19131 - $15
We are unable to provide local delivery to any other zip codes except those listed above. Local delivery is not based on weight, so it can be a more economical option if a large amount of pet food or litter is being ordered. As much as possible, we try to use bicycles for local delivery, to reduce our carbon footprint. We will be in contact with you regarding scheduling a delivery time that is convenient for you, as soon as all of your items are available.
Most items are ordered weekly on Monday mornings, and are in the store by Wednesday evening. If you would like to special order something we don't normally stock (such as large bags of dog or cat food), please allow at least a week to get it into the store. If there is an item that you do not see on our website, please call us during normal business hours and we will try to get it for you! Our phone number is (215) 574-1225.
Store Pickup Policy
We also offer store pickup for our local customers. It may be convenient for you to order your pet supplies online, and then stop by our store (53 N 3rd St) to pickup your items. We will be in contact with you regarding availability of the items you ordered if you choose to pick them up yourself. Please keep in mind that we do not normally keep large bags of dog or cat food in stock, but we do order them weekly. Allow at least a week for your special orders to arrive at the shop.
Return Policy
BONeJOUR wants you to be happy with the products you purchase from us. If a product is unsatisfactory, we will happily refund you or offer a suitable exchange, granted the item is in resellable condition. If the item was shipped, you will need to assume the cost of returning the item to us within 30 days. If the reason for the return/exchange is our fault (broken item, our error, etc), we will assume the cost of reshipping you a new item. If the reason is not our fault (wrong size, color, change mind, etc), you will be responsible for paying the cost of shipping the replacement item.
If you are a local customer and would like to exchange a product, please bring the item to the store (53 N 3rd St) with your receipt within 30 days of purchase and we can offer you a refund (if the item is resellable) or an exchange (if the item is not resellable).
Most of all, we strive to make sure our customers are happy. While we follow these policies, we are also willing to work with you within reason to make sure you have a good experience and you and your pets are satisfied! We are a small business and can occasionally make reasonable exceptions to make sure our customers are provided with the best of service. Please email or call us if you have any problems with your items.
RETURNS AND EXCHANGES
We want you to be completely satisfied with your purchase from BonejourPetSupply.com. If you are not completely satisfied with your purchase please adhere to the following return guidelines.
We will honor a return if it is within THIRTY DAYS of purchase and the product is UN-USED.
We regret the following restriction however, there are NO RETURNS on Custom Collection Beds, Custom Collection Collars, Engraved items and BONeJOUR Bakery unless there is a confirmed defect in the workmanship. For confirmation of a defective product, please contact us by using the "Contact Us" button on the homepage of the website or emailing us at info@bonejourpetsupply.com.
BUDDY BELT RETURNS
If you are purchasing a Buddy Belt or any other type of harness, please do not leave it on your dog unsupervised. Doing so gives your dog access to chew the straps thus weakening the harness which could cause a dangerous situation.
HARNESSES THAT "SNAP" IN AN AREA ACCESSIBLE BY A DOG'S MOUTH WILL NOT BE ACCEPTED FOR RETURN.
Buddy Belts are extremely strong and well made and are meant to be worn for years and years. Most dog owners use the harness just for walking and place ID tags on a separate collar. Please take care of your valuable harness and you and your dog will love it!!
FREEDOM HARNESS RETURNS
Wiggles, Wags, and Whiskers offers a warranty on their harnesses. If your harness breaks, or needs to be fixed due to chewing or any other reason, please contact them directly at 704-234-0228 for more information on their warranty. BONeJOUR is not able to replace or repair chewed Freedom Harnesses.
TO RETURN AN ITEM
Should you wish to make a return on a product that is un-used as stated above, please ship the item and the packing slip to:
BONeJOUR Pet Supply
53 North 3rd. Street
Philadelphia, Pa. 19106
Be sure to indicate the reason for return so we can improve our product selection and service. You are welcome to call us at (215)-574-1225 or email us at info@bonejourpetsupply.com as well.
Upon receipt, we will inspect the item to ensure there isn’t any evidence of use. You will receive a full refund if the return adheres to our guidelines as stated above.
SHIPPING
For your protection, we encourage you to send your return via UPS or US Postal Service as long as it’s insured and has a tracking number or delivery confirmation. We will pick up the shipping cost only if your return is a result of an incorrect shipment by BonejourPetSupply.com. Shipping charges will not be refunded otherwise.