(This page applies to our store policies. For more info about our Dog Wash policies, please visit our Wash Services page.)
BONeJOUR wants you to be happy with the products you purchase from us and we will work hard with you to find what it is that you are looking for. If a product is unsatisfactory, we will happily refund you or offer a suitable exchange. The item must be in re-sellable condition, you will be required to present a receipt, and it must be within 30 days of purchase.
If the item was delivered to you and was broken, incorrect or hazardous we will assume all shipping cost responsibilities and provide a full refund of your purchase. If the item you ordered was incorrect based on the information you provided the customer will assume all financial responsibility for the return delivery. However if you would like to come by the store we would be happy to help you select the correct product as long as we have it in stock.
Most of all, we strive to make sure our customers are happy. While we follow these policies, we are also willing to work with you within reason to make sure you have a good experience and you and your pets are satisfied! We are a small business and can occasionally make reasonable exceptions to make sure our customers are provided with the best of service. Please email or call us if you have any problems with your items.
For confirmation of a defective product, please contact us by using the "Contact Us" button on the homepage of the website or emailing us at firstname.lastname@example.org. Please also feel free to call us if you have any questions regarding any of our policies, 215-584-1225.
We regret that the following will not be returnable, there are NO RETURNS on Custom Collection Beds, Custom Collection Collars, Engraved items and BONeJOUR Bakery unless there is a confirmed defect in the workmanship.
HARNESSES THAT "SNAP" IN AN AREA ACCESSIBLE BY A DOG'S MOUTH WILL NOT BE ACCEPTED FOR RETURN.
Buddy Belts are extremely strong and well made and are meant to be worn for years and years. Most dog owners use the harness just for walking and place ID tags on a separate collar. Please take care of your valuable harness and you and your dog will love it!!
FREEDOM HARNESS RETURNS
Wiggles, Wags, and Whiskers offers a warranty on their harnesses. If your harness breaks, or needs to be fixed due to chewing or any other reason, please contact them directly at 704-234-0228 for more information on their warranty. BONeJOUR is not able to replace or repair chewed Freedom Harnesses.
TO RETURN AN ITEM
Should you wish to make a return on a product that is un-used as stated above, please ship the item and the packing slip to:
BONeJOUR Pet Supply
53 North 3rd. Street
Philadelphia, Pa. 19106
Or stop by our store front at the above address.
Be sure to indicate the reason for return so we can improve our product selection and service. You are welcome to call us at (215)-574-1225 or email us at email@example.com.
Upon receipt, we will inspect the item to ensure there isn’t any evidence of use and you will receive a full refund in 3-5 business days.